Non-verbal communications

Most of us are unaware that in 1:1 meeting only 7% of the message received by the other side are based on what we verbally communicated, the remaining 93% of the message received is split between paralanguage 38% (sound, tone, speed, pitch) and 55% through body language, now this should blow you away if you fully understand the implications of this in negotiations. First of all, the amount of information you can gather on the other side is staggering, from indicators like stress, loss of interest, disbelief, mistrust and even if they are truthful in their response, the second piece of this is you being aware of yourself and how to control and communicate a message through non-verbal and body language. Reading and controlling non-verbal language is a skill anyone can learn, you don’t need to be a master in this subject area, but rather learn the top 20 or so behaviors that have the highest impact on the outcome of a negotiation.